⚓ PREMIUM CRUISE PLANNING • EXCLUSIVE SAVINGS • EXPERT SUPPORT FOR RESORTS & PARKS ⚓
SKIP THE LINE TRAVEL
TERMS & CONDITIONS
SECTION 1 — AGREEMENT & SCOPE OF SERVICES
These Terms & Conditions (“T&Cs”) govern the relationship between Skip The Line Travel (“STLT”) and the client. By requesting travel planning services, paying advisor fees, or booking travel through STLT, the client agrees to these T&Cs.
STLT acts solely as a travel advisor and intermediary between the client and travel suppliers, including airlines, cruise lines, hotels, resorts, tour operators, transportation companies, and insurance providers. STLT provides research, recommendations, itinerary planning, booking assistance, and support before and during travel.
STLT does not own, operate, or control any travel suppliers and cannot guarantee supplier performance, pricing, or availability.
SECTION 2 — ADVISOR FEES & PLANNING FEES
All advisor fees, planning fees, and service fees paid to STLT are non-refundable.
If the client books their travel through STLT, any planning fees paid will be applied toward the total cost of the client’s travel.
Advisor fees compensate STLT for professional time, research, itinerary design, communication, and administrative work. Additional advisor fees may apply for itinerary revisions, rebooking, expanded planning, or specialized services.
SECTION 3 — SUPPLIER PAYMENTS, PRICING & PAYMENT AUTHORIZATIONS
All supplier payments must be made directly by the client or through the payment method provided by STLT.
Prices are not guaranteed until payment is made. Suppliers may change rates, taxes, or availability at any time prior to payment.
The client is responsible for paying all deposits, final payments, and supplier-required charges by the deadlines listed on invoices. STLT is not responsible for missed payments, declined cards, expired cards, or delays caused by the client.
The client agrees to maintain a valid payment authorization on file with STLT for the duration of the booking process. Any costs, fees, or supplier-imposed charges incurred by STLT on behalf of the client will be processed using the most recently authorized payment method on file, provided the authorization remains valid. STLT will notify the client by text, phone call, or email prior to processing such charges.
SECTION 4 — CHARGEBACKS
The client agrees not to file a credit card chargeback for any advisor fees, planning fees, or supplier payments that were knowingly and intentionally authorized by the client.
The client agrees to contact STLT to attempt resolution before initiating any chargeback.
If a chargeback is initiated for an authorized payment, the client agrees to be responsible for all costs incurred by STLT in responding to, disputing, or recovering the chargeback, including supplier penalties, non-refundable charges, loss of reservations or pricing, administrative time, legal fees, collection agency fees, and lost commissions or revenue.
Filing a chargeback for an authorized payment may result in cancellation of all current and future travel arrangements made through STLT.
If a chargeback is filed in error, the client agrees to promptly withdraw or resolve the chargeback.
SECTION 5 — CHANGES, CANCELLATIONS & REVISIONS
Any client-requested change or cancellation may result in supplier fees, penalties, or price differences. STLT cannot override supplier policies.
STLT provides one complimentary revision to the initial itinerary. Additional revisions may incur advisor fees.
Advisor fees and planning fees are non-refundable, even if the client cancels the trip.
Supplier-initiated changes (schedule adjustments, itinerary changes, overbooking, operational issues) are outside STLT’s control.
Failure to show up for flights, cruises, tours, transfers, or reservations may result in forfeiture of funds.
SECTION 6 — TRAVEL INSURANCE
STLT offers travel insurance options to all clients and strongly recommends purchasing insurance for every trip.
If the client declines insurance, they assume full responsibility for any financial loss related to cancellation, interruption, medical emergencies, evacuation, delays, baggage issues, or supplier bankruptcy.
STLT is not responsible for denied claims or policy limitations.
The client acknowledges that declining travel insurance places full financial responsibility on the client for any loss, cost, penalty, or disruption that would otherwise have been covered by an insurance policy, whether arising from the client’s actions, supplier or operator actions, or any other circumstance within their control.
SECTION 7 — LIABILITY & RESPONSIBILITY
STLT acts solely as an intermediary and is not responsible for supplier actions, omissions, or performance.
STLT is not liable for injury, illness, accident, death, delays, weather events, natural disasters, government actions, civil disturbances, or supplier bankruptcy.
STLT’s liability shall not exceed the amount of advisor fees paid directly to STLT.
SECTION 8 — TRAVELER INFORMATION REQUIREMENTS
The client agrees to provide accurate legal names, dates of birth, passport details, and all required traveler information.
STLT is not responsible for issues caused by incorrect or incomplete information, including denied boarding, name change fees, ticket reissue fees, passport mismatches, or visa denials.
The client must review all confirmations and notify STLT of any errors within 24 hours of receipt. Failure to report errors within this timeframe may result in additional costs, penalties, or loss of reservations.
SECTION 9 — COMMUNICATION REQUIREMENTS
The client agrees to maintain timely communication with STLT. Many suppliers require time-sensitive responses; delays may result in lost pricing or canceled reservations.
STLT is not responsible for missed deadlines or fees caused by client delays or unresponsiveness.
If the client becomes unresponsive, STLT may pause or discontinue planning services.
If the client fails to respond to STLT within 48 hours regarding time-sensitive supplier requirements, payments, or documentation requests, STLT reserves the right to pause planning services or cancel the trip in whole or in part. STLT is not responsible for any loss of pricing, availability, reservations, or funds resulting from client unresponsiveness.
SECTION 10 — GROUP TRAVEL
For group bookings, the lead traveler (“Group Leader”) is responsible for providing accurate information for all travelers and communicating supplier requirements.
STLT communicates primarily with the Group Leader unless otherwise agreed.
Each traveler is individually responsible for payments, accurate information, and meeting travel requirements.
Group pricing and benefits may change if group size changes.
All Terms & Conditions outlined in this agreement apply equally to group travel. The Group Leader’s failure to provide timely communication, accurate information, or required payments may result in delays, loss of pricing, or cancellation of the group booking. STLT is not responsible for any costs, penalties, or loss of reservations resulting from Group Leader or group member actions, omissions, or unresponsiveness.
SECTION 11 — PASSPORTS, VISAS & ENTRY REQUIREMENTS
The client is responsible for ensuring they meet all passport, visa, vaccination, and entry requirements for their destination, including passport validity, blank page requirements, and any country-specific rules.
The client must provide accurate passport information to STLT prior to booking. STLT is not responsible for issues caused by incorrect names, mismatched passport details, or expired or invalid travel documents.
STLT may provide general guidance but does not guarantee entry eligibility. Government regulations may change at any time, and the client is responsible for verifying requirements with official government sources.
STLT is not responsible for processing times, delays, or denials related to passport applications, renewals, visas, or travel authorizations.
Failure to meet entry requirements may result in denied boarding or denied entry, and all related costs, penalties, or losses are the client’s responsibility.
SECTION 12 — TRAVELER CONDUCT
The client is responsible for behaving appropriately during travel and complying with all supplier rules, safety guidelines, laws, and regulations.
Suppliers may refuse service, impose fines, or remove travelers from flights, cruises, tours, transfers, or accommodations for misconduct, intoxication, safety violations, or failure to comply with instructions. All related costs, penalties, or losses are the client’s responsibility.
The client is responsible for any damages, cleaning fees, or charges assessed by suppliers due to traveler actions.
STLT cannot intervene in or overturn supplier decisions related to traveler conduct and is not liable for any disruptions, cancellations, or financial losses arising from traveler behavior.
SECTION 13 — SUPPLIER TERMS & CONDITIONS
All travelers are bound by the terms, conditions, and policies of each supplier, including airlines, cruise lines, hotels, tour operators, transportation providers, and insurance companies. Supplier terms may include cancellation rules, change fees, payment schedules, refund limitations, itinerary changes, and operational decisions outside of STLT’s control.
Supplier policies may change at any time, and suppliers may impose additional requirements, fees, or documentation. STLT cannot modify, override, or guarantee any supplier policies, decisions, or exceptions.
The client is responsible for reviewing all supplier terms and agrees to comply with them. Any costs, penalties, or losses resulting from supplier policies or actions are the client’s responsibility.
STLT is not liable for supplier cancellations, schedule changes, reassignments, delays, or any operational decisions made by suppliers.
SECTION 14 — TRAVEL INSURANCE
STLT strongly recommends that all travelers purchase travel insurance to protect against unexpected events, including medical emergencies, trip cancellations, interruptions, delays, lost or damaged baggage, and other unforeseen circumstances.
STLT is not an insurance provider and cannot interpret coverage, guarantee claim outcomes, or advise on policy suitability. Insurance policies vary by provider and may include exclusions, limitations, pre-existing condition rules, documentation requirements, and time-sensitive purchase windows (including CFAR options). The client is responsible for reviewing all policy terms, coverage details, exclusions, and claim procedures directly with the insurance provider.
The client acknowledges that declining travel insurance may result in significant financial loss. Any costs, penalties, or losses not covered by the selected insurance policy—or resulting from the client’s decision to decline coverage—are solely the client’s responsibility.
All claims must be filed directly with the insurance provider. STLT is not responsible for denied claims, incomplete documentation, or any losses that could have been covered by travel insurance.
SECTION 15 — LIMITATION OF LIABILITY
STLT acts solely as an intermediary between the client and travel suppliers. STLT is not responsible for acts, errors, omissions, representations, warranties, breaches, or negligence of suppliers or third parties, including airlines, cruise lines, hotels, tour operators, transportation providers, insurance companies, or government authorities.
STLT is not liable for personal injury, illness, death, property damage, financial loss, inconvenience, or any other damages that may occur during travel. STLT is not responsible for supplier cancellations, schedule changes, overbookings, itinerary modifications, delays, or any operational decisions made by suppliers.
STLT is not liable for losses resulting from force majeure events, including but not limited to weather, natural disasters, pandemics, epidemics, government actions, labor strikes, civil unrest, or supplier insolvency.
STLT is not responsible for any costs or losses arising from traveler actions, omissions, failure to follow instructions, failure to meet deadlines, or reliance on verbal or informal guidance.
SECTION 16 — FORCE MAJEURE
STLT is not responsible for delays, disruptions, itinerary changes, cancellations, or financial losses caused by force majeure events, including but not limited to weather, natural disasters, pandemics, epidemics, government actions, civil unrest, labor strikes, mechanical failures, or any other events beyond STLT’s control.
Suppliers may modify, reroute, or cancel services due to force majeure. All refunds, credits, or rebooking options are subject to supplier policies, and STLT cannot guarantee exceptions, compensation, or alternative arrangements.
STLT is not liable for any additional expenses incurred due to force majeure events, including but not limited to lodging, meals, transportation, medical costs, or missed travel components. The client acknowledges that such costs are their responsibility.
SECTION 17 — GOVERNING LAW
These Terms & Conditions are governed by the laws of the state in which STLT operates. All disputes, claims, or legal actions arising from or related to these Terms & Conditions, bookings, payments, or travel services must be brought exclusively in the state and county where STLT is legally domiciled.
The client agrees that this venue and jurisdiction apply regardless of the client’s location, residence, or the location of travel suppliers. The client waives any right to pursue claims in alternative jurisdictions, including federal courts, other states, or international venues.
Online transactions, electronic communications, and remote interactions do not alter the governing law or venue. These Terms & Conditions shall be interpreted and enforced according to the laws of STLT’s operating state.
SECTION 18 — ARBITRATION AGREEMENT
The Client and the Agency agree that any and all disputes, claims, or controversies arising out of or relating to this Agreement, including the breach, termination, enforcement, interpretation, or validity thereof, or the travel services provided, shall be resolved exclusively through final and binding arbitration. Arbitration shall be conducted in the state and county where the Agency is legally domiciled, unless otherwise agreed by both parties. The arbitration shall be administered by a recognized arbitration association under its commercial arbitration rules. The Client and the Agency waive any right to a trial by jury or to participate in a class action, collective action, or representative proceeding. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. This Arbitration Agreement shall survive the termination of the Client relationship.
SECTION 19 — MISCELLANEOUS PROVISIONS
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term. STLT reserves the right to update or modify these T&Cs at any time, and the client’s continued use of planning services or booking travel through STLT following any changes constitutes acceptance of the updated terms.
SECTION 20 — MISCELLANEOUS & GENERAL PROVISIONS
These Terms & Conditions, along with any advisor fee agreements and supplier confirmations, constitute the entire agreement between the client and Skip The Line Travel. These Terms & Conditions replace all prior verbal or written understandings. Skip The Line Travel reserves the right to modify these terms at any time; the most recent version available at the time of booking or during travel planning remains in effect. Any failure by STLT to enforce a provision of these T&Cs does not constitute a waiver of the right to enforce it later. All travelers acknowledge they have read, understood, and voluntarily agree to these Terms & Conditions.